Official Support
Puzzle Snake Out Support
Contact support
Send your support request to our customer service email:
We do not use a website contact form.
What to include
To help us investigate, please include:
- A clear description of the issue
- Your device model
- Your iOS version
- The game version
- A screenshot or screen recording, if available
Frequently asked questions
The game will not open or keeps crashing
Restart your device, confirm that iOS is up to date, and make sure enough storage is available. If the problem continues, email us with your device model, iOS version, game version, and the point at which the crash occurs.
The game is running slowly
Close other apps, restart your device, and check that you have enough free storage. Please send us a screen recording and your device details if performance does not improve.
The game has no sound
Check the music and sound-effect settings in the Game, your device volume, Silent Mode, and any connected Bluetooth audio device. Restart the Game after changing these settings.
My game progress is missing
Game progress is stored locally on your device and is not backed up to a cloud-save account. Uninstalling the Game or clearing its local data may remove progress. Contact us with details about what happened, although locally deleted progress may not be recoverable.
A level or game feature is not working correctly
Restart the Game and try the action again. If the issue remains, tell us the level, feature or item involved, the steps that led to the issue, and what you expected to happen.
How do I submit a bug report?
Email contact@timeaccel.com with the issue description, device model, iOS version, game version, and a screenshot or screen recording. Clear reproduction steps help us investigate more quickly.
Privacy
For information about how privacy is handled, read our privacy policy.
Developer
Shenyang Time Acceleration Technology Co., Ltd.